Legal and policies
Everything that governs your use of outr, in plain language. These documents explain how the service works, how we handle data, and the responsibilities that come with running outreach.
Core
- Terms of ServiceThe rules for using outr, and how responsibility is split between you and outr when you run outreach.
- Privacy PolicyWhat personal data outr handles, why, and your rights. GDPR-first, with a separate US section and notes for the UK and Canada.
- Refund PolicyWhen a payment for outr can be refunded, when it cannot, and how to ask for one.
Data and privacy
- Cookie PolicyHow outr uses cookies and browser storage: a sign-in cookie that is always on, plus analytics and advertising cookies that load only if you allow them.
- Data Processing AddendumHow outr handles the lead and reply data it processes on your behalf, under Article 28 of the GDPR.
- Sub-processor ListThe categories of third-party providers outr relies on to run the service, what they do, and the data each handles.
- Data Retention ScheduleHow long outr keeps each kind of personal and operational data, where it lives, and what triggers deletion.
Policies
- Acceptable Use PolicyWhat you may and may not do with outr, and how we enforce it. B2B outreach only, no spam, no harmful or unlawful use.
- AI Usage PolicyHow the AI features of outr work, what data they use, where they fall short, and what you are responsible for.
- Security StatementThe measures outr uses to protect your account, billing, business, lead, and reply data, and where your responsibility starts.
- Abuse Prevention PolicyHow outr keeps the shared sending environment healthy, the controls we run to prevent abuse, and how to report it.
- Copyright and DMCA PolicyHow to report content on outr you believe infringes your copyright, how the affected user can respond, and how we handle repeat infringers.
- Law Enforcement GuidelinesHow outr handles requests from law enforcement and other authorities for data we hold, and how to make a valid request.
Questions about any of these? Email support@tryoutr.io.